So your sharpener is not working. Most likely you have lead stuck in the blade. This is the #1 cause of problems, yet very easy to fix! Many new users often think that their sharpener is broken, when it is simply jammed with a tiny piece of lead.
To remove lead from the blade, please follow the steps below.
1) Remove the blade of the sharpener. You can watch the video below to see how to do this.
2) Once you removed the internal part, look very closely inside the blades. The tiny piece of lead can be removed with a tooth pick or by tapping gently on the blade assembly.
3) Put the sharpener back together. This is also shown in the above video. Hold the blades tightly in one hand (careful, as they are sharp) and twist the handle clockwise. This will secure the handle back onto the blades.
Once you learn how to remove lead from the blades, you will be able to quickly repair your sharpener in the future.